Shipping & Returns

UK Shipping

All parcels are sent via DPD or Evri using a tracked service and will usually be delivered within 2-4 working days of dispatch, charged at a rate of £5.95.

*Please note if you pay for your order through PayPal via e-cheque, your order will not be shipped out to you until the funds have cleared which can take up to 5 working days.

International Shipping

The recipient is responsible for paying the destination country's customs charges, duties, or taxes. Parcels will be held by customs until any outstanding payments are made. Any payments not received may result in parcel being returned, delayed or in some cases destroyed.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@untamed-studio.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We do not provide free returns, all customers are responsible for the payment of their returns unless the item is damaged or faulty upon receipt. Please ensure you send it back to us using a tracked service as we cannot be held responsible if the parcel goes missing:  

Please then email us as at support@untamed-studio.com with your order number and request for return, and we will contact you with clear instructions on where to send your return.

You can always contact us for any return question at support@untamed-studio.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@untamed-studio.com.